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warranty information

durabull 3 year limited warranty statement

Welcome to the DuraBull Family! We appreciate your business and your choice of the finest luxury aluminum trailers on the market.

 

At DuraBull Trailers, we are committed to delivering the utmost in durability and reliability. We take immense pride in our products and their quality. That's why we offer a 3-year limited warranty to provide you with peace of mind and exceptional after-sales support. Trailers used for Commercial purposes will have a 1 year limited warranty.

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This warranty is extended exclusively to the original purchaser of a DuraBull trailer and is valid for a period of three years from the date of purchase. To ensure a seamless warranty process, we kindly request that you adhere to the procedures outlined in our Warranty Claim - Standard Operating Procedure below.

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Please note: Warranty registration must be submitted within 90 days of purchase to validate the warranty; otherwise, the warranty will be considered null and void.

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We're here to stand behind your investment and provide you with the highest level of service and support.

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Thank you for choosing DuraBull Trailers. Your journey with us is just beginning.

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what is covered under warranty

Our 3-Year Limited Warranty ensures coverage for defects in workmanship and materials utilized in the construction of your DuraBull Trailer. Under this warranty, we commit to rectify any workmanship defects from the factory within the first three years of ownership at no charge to you, the consumer. To qualify for warranty service, your DuraBull trailer must meet the following conditions:

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  • The trailer must not have been abused beyond its intended purpose.

  • The trailer must have been properly maintained and serviced as per our recommendations.

what is not covered under warranty

While our 3-Year Limited Warranty offers comprehensive coverage, it's essential to understand what it does not cover:

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  • Scheduled Maintenance: This warranty does not cover routine maintenance tasks, including lubrication.

  • Towing, Shipping, and Postage Charges: Expenses related to towing, shipping, or postage are not covered.

  • Accidents or Collisions: Problems resulting from automobile accidents or collisions are not covered under this warranty.

  • Neglect, Improper Installation, and Maintenance: Any issues caused by neglect, improper installation, improper maintenance, or alteration are not covered.

  • Overloading and Abuse: Problems arising from overloading, misuse, or abuse of the trailer are not covered.

  • Side Man Door: The side man doors are not covered under DuraBull's warranty. Issues with the side man door can be resolved by reaching out to the third party vendor, Lippert.

  • Acts of God: Damages caused by natural disasters or acts of God, such as floods, hail, wind, lightning, and more, are not covered.

  • Non-Compliant Changes: Problems stemming from changes or modifications made to the trailer or its component parts that do not comply with DuraBull Trailers specifications are not covered.

  • Environmental Damage: Environmental damage, including airborne fallout, chemicals, tree sap, salt, ocean spray, and road or water hazards, is not covered.

  • Component Parts: Component parts, such as Axle(s), Tires, Wheels, lights, wood, wire harnesses, couplers, hubs, brakes, brake parts, bearings, seals, and other parts, are not covered by this warranty, as they often have separate warranties provided by their manufacturers. Damage caused by loose or improperly torqued lug nuts is not covered by warranty.

what do i do if something is wrong?

If you encounter any issues with your DuraBull trailer, please take the following steps:

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  • Contact the dealer from whom you purchased the trailer, or the closest authorized DuraBull dealer, with a copy of your original receipt of purchase.

  • The dealer will inspect the trailer and determine if the problem(s) are covered by warranty. Please refrain from contacting the DuraBull factory directly for warranty claims.

  • The dealer will decide if the warranty service can be carried out by them or if the trailer must be sent back to the DuraBull factory. Please note that DuraBull Trailers do not perform non-warranty-related repairs at the factory.

  • The dealer will submit a warranty claim on behalf of you the customer.

  • If the trailer is required to return to the manufacturing facility, the customer or dealer is responsible for any shipping and towing costs.

  • If the dealer deems the claim something to do with a third-party warranty reference those warranties below.

 

We appreciate your choice to join the DuraBull family, and we look forward to providing you with exceptional service throughout your ownership of a DuraBull Trailer. Thank you for your trust in our products.

THIRD PARTY WARRANTIES

DEXTER Axels

  • DEXTER Torsion Axles carry a 10-year warranty through DEXTER. This warranty covers ALL components on the axle, including brakes and hubs.

  • ALL DEXTER warranty claims need to be submitted online at WWW.DEXTERAXLE.COM. From the home page, under the "CONTACT" tab, select "WARRANTY CLAIM." Have the dealer or customer fill out that form and submit it. A DEXTER rep will reach out to them directly within 48 hours usually.

  • You can also copy and paste this link to bring the customer or dealer to the page they need to fill out: https://www.dexteraxle.com/Contact/Warranty-Claims

 

Lippert Doors

  • Lippert offer a 1-year warranty on all of our products, warranty will cover defect in our products not damage.

  • You can also copy and paste this link to bring the customer or dealer to the page they need to fill out: https://www.lci1.com/warranty/

 

Kenda Tires

  • You are eligible for the benefits of this warranty (the “Limited Warranty”) only if you are the original owner and consumer of new KENDA/LOADSTAR trailer tires, such tires bear the original Department of Transportation (DOT) - prescribed tire identification numbers, and such tires are on the trailer upon which they were originally installed according to the trailer manufacturer’s or KENDA’S recommendations.

  • For the first twelve months from the date of sale, Kenda will replace your Kenda/Loadstar tire for any reason as part of our Worry-Free Warranty. 

  • Subject to the limitations contained in this Limited Warranty, your new KENDA/LOADSTAR tires are warranted under this Limited Warranty against failures due to defective materials and workmanship for a period of five (5) years from the date of tire manufacture. Tire manufacture date is determined by the Department of Transportation (DOT) - prescribed tire identification numbers.

  • About Kenda Tires Warranty Information: https://specialty.kendatire.com/en-us/warranty-information/

  • You can also copy and paste this link to bring the customer or dealer to the page they need to fill out: https://automotive.kendatire.com/en-us/dot-registration/

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